Refund Policy

BacktestPro LLC provides digital products and services related to forex trading, including trading software (indicators, Expert Advisors), signal services, copy trading, and research community access. Due to the digital and instantaneous delivery nature of these products, all sales are final except in the limited circumstances described in this policy.

We stand behind the quality of our products and services. If you have any issues, please contact us first at support@backtestpro.trading and we will do our best to resolve your concerns.

Refunds will NOT be issued in the following situations:

• Trading Losses: Any losses incurred while using our products, signals, or copy trading services
• Dissatisfaction with Performance: Products not meeting your profit expectations (past performance never guarantees future results)
• Change of Mind: Deciding you no longer want the product or service after purchase
• Incompatibility: Product incompatibility with your broker, platform version, or system (check requirements before purchasing)
• User Error: Incorrect use, configuration, or installation of products
• Third-Party Issues: Issues caused by your broker, internet connection, VPS provider, or other third parties
• Account Violations: Accounts terminated due to violation of our Terms of Service
• Expired Refund Period: Requests made after the applicable refund window has closed
• Promotional Items: Products purchased at promotional/discounted prices may have different or no refund eligibility
• Dissatisfaction with optimization results, parameter recommendations, or strategy performance insights
• Client's inability or unwillingness to implement optimization recommendations
• Trading losses incurred from implementing or acting upon optimized parameters
• Cancellation of a strategy optimization project after work has commenced (deposit portion)

If you believe you are eligible for a refund, follow these steps:

Processing Times:

• Cryptocurrency (NowPayments): Refunds are issued in stablecoin (USDT/USDC) at the USD value of the original transaction, typically within 3-7 business days after approval
• Other Payment Methods: As additional payment methods become available, refund processing times will be updated accordingly

You may cancel any subscription at any time through your account dashboard or by contacting support.

• Cancellation takes effect at the end of your current billing period
• You will retain access until the end of the paid period
• No pro-rated refunds for unused time in the current billing period
• Auto-renewal will be disabled, and no future charges will occur
• Cancellation does not entitle you to a refund of past payments

If you file a chargeback or payment dispute:

• Your account will be immediately suspended pending investigation
• All access to products and services will be revoked
• We will contest the dispute with evidence of delivery and acceptance
• If the chargeback is fraudulent, your account will be permanently banned
• We reserve the right to pursue collection of the disputed amount plus fees
• Fraudulent chargebacks may be reported to appropriate authorities

Please contact us at support@backtestpro.trading to resolve any issues before initiating a chargeback.

To prevent abuse of our refund policy, we track refund requests and reserve the right to:

• Deny refund requests from users with a history of excessive refund requests
• Limit future purchases from users who abuse the refund system
• Ban accounts engaged in refund fraud or abuse
• Report fraudulent activity to appropriate authorities

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. The version of the Refund Policy in effect at the time of your purchase will apply to that purchase.

We encourage you to review this policy periodically. Your continued use of our Services after any changes constitutes acceptance of the modified policy.